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Returns Policy

RETURNS

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Our policy lasts 14 days from delivery of your order. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.

Unfortunately we do not offer cash refunds only store credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Head wear and Jewelry cannot be returned due to health and safety.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only credit refunds are granted: (if applicable)
* Books with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.
If you are approved, then your store credit will be processed, and automatically applied to your Astroman account.

Late or missing refunds (if applicable)
If you have not received your store credit yet, please contact us at returns@astroman.co.nz.

Clearance items (if applicable)
Only regular priced items may be returned, unfortunately clearance items cannot be refunded for store credited.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@astroman.co.nz and send your item to: PO Box 33, Tairua, N, 3544, New Zealand.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: PO Box 33, Tairua, Waikato, 3544, New Zealand.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your credit.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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